result #116835 - WHAT A BIG MOUTH RECEPTIONIST

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advice : WHAT A BIG MOUTH RECEPTIONIST

[+] ballot by larrynelmira
ACTIVE Aug 09,2007 - Fri Aug 08, 08

I took my great-uncle who is 83 to his doctors appointment a while back, the receptionist told him that he had called and canceled, when he said he didn’t, she went ballistic, saying, “What do you think, I was bored, so I said to myself, I think I’ll through the records and randomly cancel appointments” On and on and on she went, and she yelled it, the whole waiting room area could hear her.

My uncle who is old and fragile was very upset, he said what do you want me to do, I’m so sorry, but I didn’t call and cancel, but she kept it up, I was getting angry, firstly because of her rude behavior, secondly, the fact she had my uncle so upset, and he was apologizing, his dignity was totally taken away and I hated to see him pretty much bowing to this arrogant woman.

Finally I couldn’t take it any more, I said look, even if he did cancel, stop yelling at him, if you can’t fit him in today, schedule another appointment, but don’t stand here and disrespect my uncle.

I asked to see her supervisor and recent visit, she was no longer an employee, my cousin told me I shouldn’t have reported her, that everyone has bad days, she probably has a family and now she has no job.

What would you do if you were in such a situation with a loved one?

The same as you did	12
Let it pass, everyone has bad days	3
Not sure	2

Ballot #116835: has 17 total votes.
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COMMENTS:
Did he call and cancel? I don't know, it's possible he did and forgot, but that's not the point, her behavior was totally unprofessional and disrespectful. When he said he didn’t cancel she should have realized because of his age, he may have forgotten and either fit him in that day or scheduled another appointment, very simple solution for this situation

by larrynelmira on Thu Aug 09, 07 7:10am [+]

ohhh great, let it pass being voted on, I feel guilty she lost her job, thanks for making me feel even more so.

by larrynelmira on Thu Aug 09, 07 7:34am [+]

^although I did ask, hmmmm, I don't know.

by larrynelmira on Thu Aug 09, 07 7:37am [+]

Voted : The same as you did
I doubt it was the first time she did that. BTW, that kind of behavior would get anyone fired - usually on the spot. Don't worry about it. She needed a sharp kick in her ass too.

by TinCan on Thu Aug 09, 07 7:41am [+]

Voted : The same as you did
larry, you did the right thing. Myself, I might have gotten equally vocal with her, which wouldn't have solved anything. She might've been having a bad day, yes, but it doesn't entitle her to take out her frustrations on others. If you want respect, you have to give respect.

by Truthseeker013 on Thu Aug 09, 07 8:00am [+]

I would have done the same thing. She was out of line. She may have been a chronic bitch or just having a bad day, and even if it was just bad day that doesn't justify flying off the handle like that. She deserved to be let go.

by mindy on Thu Aug 09, 07 8:41am [+]

Voted : The same as you did
I never have days that bad. She sounds like a jerk.

by skylab on Thu Aug 09, 07 10:04am [+]

If you threw water on her she might melt.

by skylab on Thu Aug 09, 07 10:06am [+]

Voted : The same as you did
always let the people in charge know.

it's not your fault that she wasn't good at her job. she needs more people skills if she wants to be a receptionist.

that's why I work in a small room all by myself 005

by LCD on Thu Aug 09, 07 10:37am [+]

Voted : The same as you did
Yeah, you did the right thing Larry. She's lucky you didn't squeeze her round the windpipe.

Family or not, she was a c*nt, and deserved all she got. People aren't usually sacked for one complaint. She's obviously had other complaints made about her, so I wouldn't waste your time worrying about the ol' boot. ;o)

by britvic55 on Thu Aug 09, 07 10:55am [+]

Voted : The same as you did
"If you threw water on her she might melt"

lol at skylab! You did the right thing Larry.

by RunsWithScissors on Thu Aug 09, 07 12:07pm [+]

good for you larry. you were totally in the right. next time just bitch slap a slag like that. they're pretty much worthless crap anyway. bravo for you.

by Kev24 on Thu Aug 09, 07 3:10pm [+]

Voted : The same as you did
Same as you, larry.

So what if your complaint got her fired? She should have had more sense than to talk that disrespectful to a patient. That's her problem. She has no business working in a doctor's office if she doesn't know how to relate to people.

My mother has gotten a small handful of people fired at the nursing home that my grandmother is in. And it's great! So what if they're out of a job now? Boo freakin' hoo! When they learn to treat the people they're caring for with more respect and dignity, they'll quit having people complain about them and getting them fired. Very simple really.

There's not much I can't stand more than disrespect towards the elderly.

by Grumpy_Person on Thu Aug 09, 07 7:12pm [+]

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